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 General
Techniques
- DILO Day In the Life Of
analysis (20 slides)
- PDSA Plan-Do-Study-Act:
Turning data into knowledge and hence competitive advantage,
through action (14 slides)
- Best practices
Benchmarking inside one company (9 slides)
- KPI Key Performance
Indicators and Performance Tracking (11 slides)
- SWOT Strengths Weaknesses
Opportunities Threats, a general technique for competitive
analysis (3 slides)
- Business impact matrices
to evaluate opportunities and issues (3 slides)
- Role spiders a technique
to describe and analyze roles and responsibilities (2
slides)
- Critical success factors
I/S planning technique to focus attention in strategy
implementation (2 slides)
- Pareto charting the 80/20
rule (3 slides)
- Organisation development
Quick and Simple Management and Organisation Development (7
slides)
- Cause-effect diagram
Quality management, also known as Ishikawa or fishbone diagram (2
slides)
- Core competencies
Strategy definition, more based on own strengths than on
competitor analysis (3 slides)
- RACI Responsibility
Charting (21 slides)
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